Terms, Conditions & Privacy Policy


Before you place an order you should read these Terms and Conditions in full. If you do not agree to any of these Terms and Conditions then we will not accept your order. Visitors under the age of 16 should not register with this website or submit any information to us. 


We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. 

Acceptance of your Order 

Shortly after you have placed an order with us by pressing the ‘Pay button’ an email will be sent to you acknowledging the details of your order. This email is not an order confirmation or order acceptance from Adrienne Henry Millinery. Order acceptance and the completion of the contract between you and Adrienne Henry Millinery will take place when your order is dispatched unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. We will take pre-payment for your goods on the submission of your order as our products are bespoke. 

Non-acceptance of an order may be a result of one of the following: 

The product you ordered is out of stock – see Product Availability 

Our inability to obtain authorization for your payment 

The identification of a pricing or product description error 

A breach or attempted breach of any Terms and Conditions for any special offer as well as these General Terms and Conditions 

Orders that we have reason to believe may include copyrighted or trademarked images symbols logos or marks, indecent or pornographic images, or prints symbols or text that in our opinion others may find offensive 

Failure to meet the eligibility to order criteria set out in these Terms and Conditions 

We suspect that the garments are for re-sale 

Your order has a high fraud score 

Internet orders will be confirmed by email.  Should you not receive confirmation within 2 business days, please contact us @ adriennehenrymillinery@gmail.com 

Order Cancellation 

We start work on your order immediately, so no cancellation is allowed. 

Payment Methods 

We accept payment via PayPal; you can pay with your credit / debit card if you don’t have a PayPal account. Please note that Adrienne Henry Millinery does not accept cash or cheques as payment online. 

Pricing Policy 

Price is shown on our website in GBP and is inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time. 

Delivery Information: 

Standard delivery costs can be subject to change so always check your shopping cart for uptown date pricing. Made to order items, please allow 4 – 6 weeks for making and delivery. For all other items: UK Delivery: Please allow up to 14 days for delivery of products you have purchased on the Adrienne Henry Millinery website. Time shall not be of the essence in relation to this contract. Worldwide delivery: Please allow up to 28 days for delivery of products you have purchased on the Adrienne Henry Millinery website. Time shall not be of the essence in relation to this contract. Import Duty: Adrienne Henry Millinery cannot be held responsible should local customs authorities wish to confiscate any particular item or charge any import duty. The recipient is responsible for paying the duty. 

Acceptance of delivery: 

We will require you to take delivery of the goods ordered when tendered to you. If you fail to make alternative arrangements with the courier engaged to deliver the goods to you within 14 days after the first attempt to deliver goods to you has occurred, then we may, at our complete discretion, store and insure the goods ordered at your cost until delivery can take place or the goods can be returned at your cost to our custody. In either event, we reserve the right, at our complete discretion, to set off any of these costs or any consequential costs reasonably incurred by ourselves as the first charge against any monies we have received from you in respect of the order. Such recovery of costs would be without prejudice to our rights otherwise under these Terms and Conditions. 

Your Risk 

Upon the delivery of the goods ordered or at such time as the goods are first tendered for delivery on our behalf to you, the risk of damage to or loss of the goods ordered shall pass to you. However, at all times the legal and equitable title in the goods ordered shall not pass to you and shall only do so, if and when, we have received the clearance of your full payment for the goods and any interest due under these Terms and Conditions. We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these Terms and Conditions. 

Returns Policy 

Customized, perishable, or bespoke items cannot be returned unless faulty or your instructions have not been followed. Refunds will be made against the original form of tender. For sales to businesses, goods may only be returned if faulty or incorrectly supplied. 


The order you place and the payment you make are sent via a system that uses 128bit encryption to prevent the details from being read by any third party. Encrypted pages are indicated by a “padlock” symbol in most web browsers. We reserve the right in ensuring the utmost security of the process we use to record the contents of any telephone communication with us and to request at random and at our complete discretion proof of any of the details provided to us in any transaction and we may decide to limit the value of any order we are prepared to supply until such proof has been provided to us. It is our policy to pass on any evidence of fraud to the relevant authorities. 


Our priority for you as our customer is to maintain the privacy of the information you have supplied us with at all times and our company is registered under the Data Protection Act in regard to such information. Subject to the necessary collation and assimilation of data by ourselves and by those who advise us to help us improve the service we provide, we only pass on information about yourself to others approved by ourselves and, at any time, you may notify us of your wish to limit the use of such information in this respect. We will make use of “cookies” to collect information automatically. However, their use will not damage your system. Your sending of any information to us will constitute your acceptance of our use of that information as set out in these Terms and Conditions. We may make changes to these Terms and Conditions from time to time and your continued use of our services will again signify your acceptance of such changes. In the event that any of the information you have provided to us about yourself changes, you may amend the same on our web site or tell the amendments to us by emailing us. 

The Website 

We may change the Adrienne Henry Millinery website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses, or bugs, or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful, or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or which does not comply with all relevant laws.  All of the images used on this site are subject to copyright law, and may not be reproduced in whole or in part by anyone without prior written consent. 

Liability and Indemnity 

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees, or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs, and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions. 


The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website. 


We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.