Delivery & Returns

Delivery

We aim to dispatch all ready made items within 1 – 3 working days. Made to order items will take 4 – 6 weeks to complete. Postage costs are calculated at checkout. Most items are free delivery.

Large letter items (such as berets & caps) will be sent in the UK via Royal Mail 1st Class.

Larger items will generally be sent in the UK via Royal Mail parcel 1st Class

If you require an express service please contact us first.

Returns

We accept returns and exchanges on non handmade/custom orders. Handmade items are only refundable if faulty.

Unfortunately we are currently unable to offer free returns, return postage costs are the buyers responsibility.

Please ensure any returned item is posted within 14 days of receipt, and include your name and reason for returning. Any returned items must be returned in an unused sellable condition with any tags/labels still attached.

Returns Instructions 

Contact us for a returns indicating whether you would like a refund or exchange. Package the merchandise to prevent damage, enclosing the relevant information. Send the merchandise using registered post or another secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery. Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty, or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. Returns are sent at your risk.